Customer support

Thank you so much for visiting SimsMusic.com. We are grateful for your support. If you have any questions or need help with anything, please do not hesitate to reach out to us for help. We are here just about 24/7 to help with any questions you may have. You may reach us via phone at 803-772-1185 during business hours (10am - 8pm EST Monday-Thursday, 10am-6pm EST Friday-Saturday). We ask for your patience as you may not reach someone who can help with an online purchase/question on this number, as we have representatives that are there to primarily help in store customers. If outside of these hours or if you would prefer, you can contact us via email at justin@simsmusic.com. This email address will allow you to reach several team members that can help with in store and/or online purchases/questions. Also, feel free to fill out the form on this page and we will reply as soon as possible. 

 

We strive to provide the best experience for our customers in store and online. Please feel free to reach out whenever needed and we will be glad to assist you. Thank you so much for your business and support! 

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