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At SimsMusic.com we want you to be able to shop with the confidence that what you are purchasing is brand new, in fantastic shape, with a full warranty. In order to keep this promise to our customers, we do not allow refunds on our products. However, in the event that an item is delivered damaged or inoperative, exceptions may be made to accommodate the customer. In the event of a damaged or inoperative product, www.simsmusic.com will cover any return shipping charges necessary.
Exchanges may be set up with simsmusic.com within 72 hours from the time the product was delivered. The product must still be in it’s original packaging without damage. Exchange may be put towards another product or may become a store/site credit. Exchanges are not allowed on special orders. Customer is responsible for all return shipping costs. Customer receives site credit after inspection of returned product.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your information may be used to enlist you in our rewards program, which you will have the option to opt out of if you desire.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. Credit card data is never transferred to, nor stored by, www.simsmusic.com. All transactions are processed by a third party (https://support.stripe.com/).
Pricing is regularly updated on www.simsmusic.com. However in the event of a pricing error, you will be contacted after purchase to inform you of any adjustments. Your permission/approval will be necessary before continuing with the transaction.